Refunds
If you are not satisfied with a purchase or if a transaction was made in error, you can request a refund. We aim to make the refund process straightforward and transparent. Here’s how you can request a refund by emailing our support team.
How to Request a Refund
Prepare Your Refund Request
- Ensure you have the following details ready:
- Code-Wizard username/email: Your Code-wizard account which you used to place the order.
- Transaction ID: The unique identifier for the transaction.
- Date of Transaction: The date when the transaction was made.
- Amount: The amount that was charged.
- Reason for Refund: A brief explanation of why you are requesting the refund.
Compose an Email
Please send an email to support@code-wizard.ai
What Happens Next:
Review Process
- Our support team will review your refund request. This process usually takes 3 to 4 business days. We may contact you for additional information if necessary.
Refund Approval
- If your refund request is approved, the refund will be processed. The refunded amount will be credited back to the original payment method used during the transaction.
Notification
- You will receive an email notification once the refund has been processed or if any further action is required from your side.
Timeframe:
- The time it takes for the refunded amount to reflect in your account may vary depending on your payment provider.
- Typically, it can take 5-7 business days.
Contact Support:
- If you have any questions or need further assistance with the refund process, please contact our support team at support@code-wizard.ai
